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available for the same investment.Toshiba wins ACE Award
Toshiba America Business Solutions Inc. (TABS), a leading U.S. and international distributor of copiers, facsimiles and multifunction printing products, is proud to announce that it has won the 2006 ACE Award for Outstanding Service Support Satisfaction from CustomerSat, the leader in real-time customer feedback solutions. The CustomerSat ACE Awards certify, acknowledge and celebrate outstanding achievements in customer satisfaction. The third-party recognition underscores TABS’ focus on providing irresistible value to its customers through the highest standards of customer satisfaction.
“We applaud TABS for its commitment to providing a superior customer service experience,” said John Chisholm, chairman & CEO, CustomerSat. “Other measures come and go, but customer satisfaction is the most consistent and enduring predictor of business performance. The CustomerSat ACE Award confirms to the world TABS’ dedication to customer satisfaction and its success in achieving it.”
Toshiba’s high marks in “Outstanding Service Support” come directly from Toshiba Business Solutions (TBS) dealers who, in accordance with CustomerSat criteria, poll their customers directly and frequently to measure satisfaction levels. Receiving a CustomerSat ACE Award demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. It also recognizes TABS’ commitment to outstanding service support for its customers – from the company’s top-down focus on celebrating the customer, to its standard of delivering a “wow” experience every time.
“We are thrilled to receive the CustomerSat ACE Award. In our highly competitive industry, the ACE Award validates that Toshiba's superior service and support sets us apart from the competition,” said Rick Taylor, president and CEO, Toshiba America Business Solutions. "At TABS, our priority is to put customers first and provide them with irresistible value. We are proud that our customers recognize these efforts by rating our service so highly."
“We applaud TABS for its commitment to providing a superior customer service experience,” said John Chisholm, chairman & CEO, CustomerSat. “Other measures come and go, but customer satisfaction is the most consistent and enduring predictor of business performance. The CustomerSat ACE Award confirms to the world TABS’ dedication to customer satisfaction and its success in achieving it.”
Toshiba’s high marks in “Outstanding Service Support” come directly from Toshiba Business Solutions (TBS) dealers who, in accordance with CustomerSat criteria, poll their customers directly and frequently to measure satisfaction levels. Receiving a CustomerSat ACE Award demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. It also recognizes TABS’ commitment to outstanding service support for its customers – from the company’s top-down focus on celebrating the customer, to its standard of delivering a “wow” experience every time.
“We are thrilled to receive the CustomerSat ACE Award. In our highly competitive industry, the ACE Award validates that Toshiba's superior service and support sets us apart from the competition,” said Rick Taylor, president and CEO, Toshiba America Business Solutions. "At TABS, our priority is to put customers first and provide them with irresistible value. We are proud that our customers recognize these efforts by rating our service so highly."
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